N57 collects various types of personal information from members during and after the registration process. This collection is necessary to ensure the platform operates securely, meets legal requirements, and delivers the best gaming experience to every user in Malaysia.
The information collected by n57 includes the following:
| Category | Type of Information | Main Purpose |
|---|---|---|
| Identity | Full name, date of birth, IC/passport number | KYC & Age Verification |
| Contact | Email, phone number, address | Communication & account verification |
| Finance | Bank details, e-wallet, transaction records | Deposit & withdrawal processing |
| Technical | IP address, device type, web browser | Security & fraud detection |
| Usage | Game history, wagering activity | Responsible gaming & analytics |
The information you provide during registration must be accurate and up to date. Should there be any changes to your personal information, please update your account or notify our customer support team in a timely manner.
N57 does not collect sensitive personal information such as medical records, religious beliefs, or political affiliations. We only collect information that is strictly necessary to operate the platform safely and responsibly.
Every piece of information collected by n57 is used for a clear and lawful purpose. We do not use your data for purposes unrelated to the provision of our online casino services. The following are the primary purposes for which your personal data is used:
- Creating and managing member accounts and verifying your identity through the KYC process.
- Processing your deposits, withdrawals, and all financial transactions securely and promptly.
- Detecting and preventing fraudulent activity, money laundering, or unauthorized access attempts.
- Providing effective customer support via live chat and other communication channels.
- Sending important account notifications, the latest promotions, and platform updates — only to members who have consented to receive marketing communications.
- Ensuring compliance with applicable legal and AML (Anti-Money Laundering) regulatory requirements in Malaysia.
- Supporting responsible gaming programs by monitoring wagering patterns and providing assistance to members who need it.
- Continuously improving our services, user interface, and overall platform experience.
N57 will not make any automated decisions that materially affect you based solely on automated processing of your data without manual review by our team. If you have any questions about how we use your data, you may contact our customer support team at any time.
You have the right to withdraw consent for the use of your data for marketing purposes at any time. Simply access the notification settings in your account or contact our customer support to make the change.
N57 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. Data sharing only occurs in limited and necessary situations, as described below:
- Payment Service Providers: Financial information required to be shared with payment providers such as DuitNow, FPX, Touch 'n Go eWallet, GrabPay and Boost to process your transactions.
- Game Software Providers: Minimum information required by third-party game providers to enable access to their games within the n57 platform.
- KYC Service Providers: Identity information shared with licensed third-party identity verification providers for the purpose of age and identity verification.
- Authorities: Information required by law to be disclosed to law enforcement bodies, courts, or relevant government agencies.
All third parties receiving your data from n57 are bound by strict confidentiality agreements and are only permitted to use that data for the specified purposes. n57 ensures that all our service partners comply with data protection standards comparable to our own.
In the event that n57 undergoes a merger, acquisition, or asset sale, your personal information may be transferred to the new entity concerned. In such cases, we will notify you in advance and ensure your data remains protected under a comparable privacy policy.
N57 continuously invests in the latest cybersecurity infrastructure to keep your personal data and financial information protected at all times. We employ a multi-layered security approach encompassing technical, operational, and policy-level safeguards.
Key security measures implemented by n57 include:
- End-to-end data encryption using 256-bit SSL/TLS protocol for all communications between your browser and our servers.
- Passwords are stored using a strong one-way hashing algorithm; your password is never stored in plain text.
- Two-factor authentication (2FA) is available for all member accounts as an additional layer of security.
- Round-the-clock account activity monitoring by an automated threat detection system that instantly alerts whenever suspicious access patterns are detected.
- Separation of production and development environments to prevent any unintended data leakage.
- Regular security audits by independent third parties to verify the effectiveness of our protection systems.
While no system can guarantee 100% security, n57 is committed to notifying affected members within 72 hours in the event of any data security incident that may impact their personal information.
N57 uses cookies and similar tracking technologies to enhance platform functionality, analyze usage patterns, and personalize your experience. Cookies are small text files stored on your device when you visit our website.
The types of cookies used by n57 are:
- Essential Cookies: Required for core platform functions such as login session verification and security. Cannot be disabled.
- Performance Cookies: Collecting information on how you use the platform for improvement purposes; all data is anonymized.
- Functional Cookies: Remembering your preferences such as language, display settings, and login details for a more convenient experience.
- Analytics Cookies: Helping us understand which pages are most visited and how users interact with our content.
You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the n57 platform. Third-party cookies related to game and payment providers are subject to their respective privacy policies.
As a member of n57 and as an individual whose personal data we process, you have clear rights regarding your personal information. n57 is committed to respecting and facilitating the exercise of these rights within a reasonable timeframe.
Right to Access
You have the right to request a copy of all personal data we hold about you at any time.
Right to Rectification
You may request the correction of any inaccurate or incomplete information in our records.
Right to Erasure
You may request the deletion of your personal data, subject to legal retention requirements.
Right to Object
You have the right to object to the processing of your data for direct marketing or profiling purposes.
Right to Data Portability
You may request your data in a structured, machine-readable format for transfer to another platform.
Right to Restrict Processing
You may request that we restrict the processing of your data in certain situations permitted by law.
To exercise any of the rights above, please contact the n57 customer support team via live chat on the platform. We will process your request within 30 business days. Please note that certain rights may be limited by legal compliance requirements, such as financial record-keeping obligations under Malaysia's AML laws.
N57 retains your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws and regulations. Retention periods vary by data type:
- Active Account Data: Retained for the duration your account is active and up to 5 years after account closure for record-keeping purposes.
- Financial Transaction Records: Retained for a minimum of 7 years in compliance with Malaysia's Anti-Money Laundering Act requirements.
- KYC Documents: Retained for 5 years after the business relationship with the member ends.
- Access & Security Log: Retained for 2 years for security investigation and fraud detection purposes.
- Marketing Data: Deleted immediately upon withdrawal of consent or account closure.
Upon expiry of the retention period, your personal data will be securely deleted or anonymized. Anonymized data may be retained for internal analytics purposes that cannot personally identify you.
All Malaysian member data is stored on servers located in the Asia Pacific region. n57 does not transfer your personal data outside the region unless necessary for service delivery and only after ensuring adequate protections are in place.
N57 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new technology requirements, or changes in applicable data protection laws.
When we make significant changes to this Privacy Policy, we will take the following steps to ensure you are informed:
- Publishing the updated Privacy Policy on this page with a clearly stated effective date.
- Sending notifications to your registered email at least 7 days before the effective date of any material changes.
- Displaying an in-platform notice when you log in for the first time after an amendment is published.
Your continued use of the n57 platform after the effective date of any amendment to this Privacy Policy will be considered your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we protect your personal information.
This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy n57 as a comprehensive user protection framework.
If you have any questions, concerns, or complaints regarding n57's Privacy Policy or how we handle your personal data, we are ready to listen and assist you.
You may reach our privacy and data protection team through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week within the n57 platform. This is the fastest way to get a response.
- Email: [email protected] — We respond to privacy-related inquiries within 5 business days.
We are committed to responding to all privacy-related inquiries transparently and professionally. Your satisfaction and trust as an n57 member is our priority, and we always strive to address every concern seriously.
If you believe that n57 has not handled your data in accordance with the relevant legal provisions, you have the right to lodge a formal complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory authority.